PRE ORDER

1. WHY SHOULD I PRE ORDER AN ITEM?

You are guaranteed a spot for the item of your choice if you pre-order it. Cancellations may only take place if: 

• Our orders were cancelled by the distributor due to lack of supply or manufacturing of the product was cancelled. Refund will be given if this situation occurs.
• Failure to pay payment within 3 business days after completing your order will automatically cancel your order.

2. WHEN WILL THE ITEM(S) I ORDERED ARRIVE?

All items pre ordered will be coming from the States. 

For Via Air: ETA will be 2-3 weeks after on hand in States. 

For Via Sea: ETA will be 45-60 days after on hand States.

3. WILL THE ITEM(S) I ORDERED ARRIVE MINT? 

All things being transported are carefully and cunningly packaged. Due to the fact that shipping and handling are outside of our control, we are unable to guarantee a 10/10 box condition of an item, however most items arrive are in good condition.

4. DO I HAVE TO FULLY PAY MY PRE ORDERED ITEMS?

We have both options for you to either fully pay now or only pay the down payment required upon checking out. 

5. WHAT IF I WANT TO CANCEL MY ORDER?

We will automatically cancel your order after 3 business days have passed and still no DP was submitted.

Orders with down payment or full paid that you want to cancel will not be refunded

6. HOW WILL I KNOW WHEN MY ITEM(S) HAS/HAVE ARRIVED? 

We will contact you via email once your item(s) has/have arrived.

Note: Kindly provide an email address you use frequently. Our main communication is VIA EMAIL. Notification of an order will be sent VIA EMAIL.

7. HOW WILL I BE ABLE TO GET MY ITEM(S)?

Options for shipping or pick up arrangement via email or Facebook Messenger

8. IS IT POSSIBLE FOR YOU GUYS TO HOLD MY ITEMS UNTIL MY OTHER ORDERS ARRIVE?

Holding period for regular customers that has already down paid/ paid will only be until 7 days right AFTER we have contacted you. 

For VIP customers we can hold your item(s) for up to 30 days right AFTER we have contacted you.

9. WHAT WILL HAPPEN TO MY DEPOSIT? WHAT IF I FULLY PAID FOR THE ITEM?

To those who have deposits no refund will be given if failure to claim the orders within the given days. 

For fully paid customers there will be a 30 days holding period for your orders right AFTER we have notified you both VIP and Regulars.

10. WHY DID THE RELEASE DATE OF THE ITEM I ORDERED CHANGED?

Most of the time, we have no control over and no way of knowing when exactly the preordered items will be released. These release dates are solely within the control of the manufacturer and distributors.

Note: Kindly provide your full name, contact number, and email address on your account so it would be easier for us to contact you once your item(s) have arrived. 

ON HAND ITEMS

1. DO I NEED TO FULLY PAY ON HAND ITEMS UPON ORDERING?

Yes, full payment is required for any in-stock items. Since the items are already with us and can be picked up in person or mailed, depending on your preference. When your item is ready for pick-up or shipping, we will let you know either text or email.

2. ARE ALL ON HAND ITEMS IN PERFECT MINT CONDITION?

All things being transported are carefully and cunningly packaged. Due to the fact that shipping and handling are outside of our control, we are unable to guarantee a 10/10 box condition of an item, however most items arrive are in good condition.

Note: Kindly provide your Full name, contact number, and email address on your account so it would be easier for us to contact you once your item(s) is ready for pick up or shipping.

SHIPPING

1. PICK UP AT TOOTLE GIFT SHOP AYALA MALLS CAPITOL CENTRAL, BACOLOD CITY (APPLICABLE ONLY TO BACOLOD CUSTOMERS OR NEARBY CITIES)